Privacy Policy

 

Privacy Policy

This Privacy Policy describes how Instint (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us via email at support@tryinstint.com.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual as “Personal Information.”

Device Information

  • Purpose: To load the Site accurately and perform analytics to improve user experience.

  • Source: Automatically collected using cookies, log files, web beacons, tags, or pixels.

  • Disclosure: Shared with our processor Shopify.

  • Collected Data: Web browser version, IP address, time zone, cookie data, pages/products viewed, search terms, site interaction.

Order Information

  • Purpose: To fulfill orders, process payments, arrange shipping, send confirmations, communicate, and screen for fraud.

  • Source: Collected from you.

  • Disclosure: Shared with our processor Shopify.

  • Collected Data: Name, billing/shipping address, payment info (e.g., credit card numbers), email address, and phone number.

Minors

The Site is not intended for individuals under 18. We do not knowingly collect Personal Information from children. If you believe your child has provided us with Personal Information, please contact us at support@tryinstint.com to request deletion.

Sharing Personal Information

We share your information with service providers to deliver our services and meet contractual obligations. For example:

  • We use Shopify to power our store. Learn more here.

  • We may share info as required to comply with legal obligations or to protect our rights.

  • We do not sell or share your credit card or personal info with third parties for marketing.

Using Personal Information

We use your Personal Information to:

  • Offer and sell products

  • Process payments

  • Ship and fulfill orders

  • Communicate with you

  • Provide updates, promotions, or relevant advertising (only with your consent)

Lawful Basis (GDPR)

If you reside in the EEA, we process your Personal Information under these lawful bases:

  • Your consent

  • Fulfillment of our contract

  • Legal obligations

  • Protection of vital interests

  • Public interest tasks

  • Legitimate interests that do not override your rights

Retention

We retain your Personal Information for our records unless and until you request deletion. For more on your right of erasure, see “Your Rights” below.

Automatic Decision-Making

We do not engage in fully automated decision-making with legal or significant effects. Shopify may use limited automation to prevent fraud, such as:

  • Temporary IP blacklists for repeated failed transactions

  • Temporary credit card blacklists linked to blacklisted IPs

Your Rights

GDPR (EEA Residents)

You have the right to access, update, port, or erase your Personal Information. Contact us at support@tryinstint.com to exercise your rights.
Your data will be initially processed in Ireland, then transferred to Canada and the U.S. More info.

CCPA (California Residents)

You have the right to access, port, update, or delete your Personal Information. To exercise your rights, contact us at support@tryinstint.com. You may designate an authorized agent to submit these requests on your behalf.

Cookies

We use cookies for functionality, performance, analytics, advertising, and social media. They enhance your browsing experience and help us understand site usage. You can manage or disable cookies in your browser settings.

Do Not Track

We do not change our data practices in response to Do Not Track signals due to a lack of standard interpretation across the industry.

Changes

We may periodically update this Privacy Policy to reflect operational, legal, or regulatory changes. Updates will be posted on this page with the updated date.

Complaints

To file a complaint, please contact support@tryinstint.com. If you are unsatisfied with our response, you may contact your local data protection authority.